Eagle Pool And Spa Poor Workmanship, Ignorant General Manager, Don't care about the homeowners or their property at all!! Eagleville Pennsylvania

Well, it's been almost 5 yrs since our pool was installed by Eagle Pool and Spa and it has been nothing but problems.  At this point we are ready to tear the pool down and forget the whole idea of having one!  We opened the pool this season only to find out that the liner had come undone and lost about 12" of water. It washed out some of the base material and some side reinforcement. The liner was not ripped or anything like that, but it was very loose.

Called Eagle Pools and discussed the problem with Bill Stahl.  He did come right out and we could not determine why the liner seperated from the locking channel.  Maybe too much water on top of the pool cover, but I doubt it because we have a liner pump and always pump off all the water except for approx 1".  And this year, we did not remove any of the pool water.  So it was totally full 1/2 up the skimmer box.

At first he told me it was not under warranty and they would not cover it. We talked for awhile and he decided to do the labor for free and I was to pay for the water and a new liner. I found an EW liner dealer in NJ and purchase the liner there and saved approx $300 from what Eagle Pools wanted for their liner. It did come in with some rub marks all over the liner from the box falling apart and shipping, but the liner was still good and the company I purchased it from told me they would guarantee the liner and the water if it failed on assembly. 

Eagle Pools would not give any warranty because it was not purchased through them. Okay...so just do the labor and I'll take the chance with the liner. Needless to say, the liner was fine and the pool was assembled and full with water.  No problem until we got in! The base was the worse job ever! Bumpy, uneven....I have a pitchers mound in the middle of the pool because they said they had to remove 2" of the sand base. No cove around the sides of the pool and there are quite a few vertical lips in the base liner.  They told me when the water is water to try and plunger them out.  Yeah right!  I called another pool installation company and they told me that the liner will tear if I do that.  They also said they should have heated the liner with a hair dryer or hot water to stretch out the base before they put in the water.  I did opt this time to put liner locks on the liner, just in case of another failure!  

I have to say, Bill Stahl was courteous and understanding but the fact remains that Eagle Pools installations are very poor. I will NEVER contact them again even if the pool fails this year.  I'm done! They're service dept sucks along with their installations. Just for the record..we paid originally over $7K for the initial pool, $1500 this time around and about $250 in lost chemicals for 3 liners now....plus a cracked septic tank which is getting replaced this year because of the first installation.  That will probably run us around $6K.   

I thought that this website is for the consumers! That, like when you have a bad appliance, or a lemon of a vehicle, you would write to consumer reports to complain or tell about the product and or services. Am I correct about this? What happened to freedom of speech? Is that no longer allowed in this country? I am/was just trying to let other homeowners know about a company that we used to install our pool. Make them aware and what to look for in case they would use this company...or maybe not choose them at all. I received a letter today 12/2/08 from Eagle Pools/John Kleba threatening me to remove my post on this website or he will seek "compensatory and punitive damages as prescribed by the laws of the state of PA"....and that my post "is totally without merit and constitutes defamation". I have 10 days to remove the post or else! My "ripoff report" does not state anything false! Yes, John Kleba and his side kick Greg DID come out to my property and say there was nothing wrong with the septic tank...but, told me that they would be happy to fix it. Now, think about that for a minute. If they are willing to fix it, for free, then they are saying that they did it. Right? Why would they waste the time to fix something that they said they didn't do? Plus, Mr. Kleba stated that he would send us a $100 gift certificate for the trouble to his store. Never saw it! I will state that the pool is fixed correctly NOW! The liner was replaced and repaired, the second time around. Yes, they did come back and fix the inlet to the pool. So, should I remove the posting? I don't think I should. It is posted to help other homeowners decide on who to use to install their swimming pool. I can only lead the horse to the water hole, I can't make him drink the water!