East Coast Mechanical ECM false advertising; changes to terms that are not custoemr friendsly-always in fine print;charging for replacement value when there is no replacement available; Boynton Beach Florida

I have been a customer of ECM for 10+ years and with multiple properties.  Year over year, the service has decreased and the protection for the customer has decreased.  They have made it so that there is rarely a replacement for any product that I have paid additional in my contract to have replacement coverage.  Examples; my wall ovens and microwave as well as my hot water heater-I paid for replacement value for years, but they cannot be replaced and parts are not available. Rahter than say there is no replacement available up front; they took my money and then waited until they broke and said sorry-no replacement available and offered nothing.  They offered me a credit to replace a hot water heater of $250 when the cost to replace it is actually 3 times that amount.  They are always trying to sell me a new product when their business is actually servicing those I have.  If they do not offer a good service; why would I purchase products from them?  I find them to be highly unethical.  I had re-signed with them originally and then decided that I had enough and they refused to refund my money pro-rated which again was a change in policy from years past.  I will never do business with them again.  Beware-buy from licensed professionals who are in the business of selling products and mainteining what they sell.  This company does not offer a high quality service and does not have their customer's best interests in mind.