EDREAMS EDREAMS Travel Agency Duplicate charge on credit card and no reimbursement Madri

On March/14th/2018 I tried to buy 2 airline tickets for me and my wife, leaving on May 31st (São Paulo / Frankfurt / Stockholm) and back on June 17th (Copenhagen / London / São Paulo ).

In the website I finished my reservation (Reference: 3426689436) but the purchase was not authorized by the credit card. E-dreams website itself requested that a new reservation be made (Reference: 3426615765) and this time the purchase was authorized.

To my surprise, the credit card invoice due on April 9th showed DUPLICATE VALUES FOR THE TWO BOOKINGS, in spite of itineraries, passengers and dates being identical.

1999.94 euros were launched TWICE on the card. Both reservations were confirmed despite referring to the same dates, passengers and flights, that is, IDENTICAL RESERVES referring to the same purchase were charged in DUPLICITY.

A first contact with eDreams was made on March 29th, 2018 requesting the cancellation of one of the reservations by phone (55.11.38788158); two further contacts were made to check the status of the request. I received 3 emails with conflicting information reporting how long repayment would take.