Report: #1207679

Complaint Review: Electronic Arts - CA California

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Submitted: Mon, February 09, 2015
Updated: Mon, February 09, 2015
Reported By: Daniel — Bucuresti Alabama

Author Confirmed

Why?

Electronic Arts 209 Redwood Shores Parkway Redwood City, CA 94065. CA, California USA

Phone:
Web: help.ea.com
Category: Customer

Electronic Arts EA prommised me to send me all the points I have bought back but they haven't Redwood California

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Dear all,

The problem occured more than one month ago. On the 2nd of January I received an email from EA SPORTS saying my team in Fifa 15 Ultimate Team was deleted but all the points I bought since I bought the game would be restored in my account. On the 8th of January I received an email saying my points should be in my account. I spend more than 100 Euros for those points. I sent EA proof meaning the codes I entered in my account. It's been more than one month and my points are still missing.

I have attached the email from EA saying my points should be in my account plus some chats and the codes entered.

The user on Fifa Ultimate Team is linked with my email address

I tried to call them to ask for a manager or some legal way to help me.

The case number if you contact help.ea.com is 16989359

This report was posted on Ripoff Report on 02/09/2015 01:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/electronic-arts/ca-california/electronic-arts-ea-prommised-me-to-send-me-all-the-points-i-have-bought-back-but-they-hav-1207679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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