ElectroZone Misrepresented product, Bait and Switch Las Vegas Nevada Internet

STOP! www.electrozone.com runs a Bait and Switch outfit and yes, they pad their reviews to keep them high! They bait people by advertising low prices on items that are advertised as new but they are actually selling refurbished items at a high price. After I placed an order for a Samsung LN46A550 I got an email asking me to call them to confirm the details of the order.

Side note: the Electrozone price was $1,099 for a NEW LN46A550, the Amazon price at that time was $1,150 for the same TV in NEW condition. Other website including Amazon were selling used, open box, refurbished TVs for $800 to $1000.

After about a week, I did not call them so they called me and said that the TV I ordered was new but needed to be labeled as refurbished because of some technical reason. I told them I did not care how it was labeled as long as it was NEW, and in its original unopened packaging! They said it was new and would be shipped directly from Samsung so I, like a foolish person, placed the order.

The TV arrived about 9 days later and it WAS NOT NEW, not in its original packaging, and looked (I could only see the top of the TV from the outside of the box) like it had been used. I called Electrozone immediately and was transferred to Luis who said to open it and test it out. I told him I ordered a NEW TV and would not except anything less. He said I could refuse the delivery and he would refund the full amount so I did. Well, it has been 9 days and still no refund! I called today and Luis said I should see it by Monday (five days from now). I will update this review after I receive a full refund.

Jody123
San Antonio, Texas
U.S.A.