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Report: #1388453

Complaint Review: Element Electronics - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Sharon — Decatur Illinois USA
  • Author Confirmed What's this?
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  • Element Electronics Nationwide USA

Element Electronics Misleading warranty South Carolina

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I purchased an Element 50" flat screen on 12/08/16 with a one-year warranty. In July of 2017, the TV's picture became such that I could not see the screen. I contacted Element Electronics and they determined that the TV I purchased was defective. They gave me several instructions on how to obtain a replacement TV.

Today, July 26th, Element has notified me that they have discontinued my specific model and, therefore, would issue me a refund. The issue is that I purchased this item at a discounted sale price, so the refund I will be getting will not replace the TV that I had.

The defect in the TV was the manufacturers issue, not mine. I do not believe Element when they tell me they don't have my model in stock. Reputable companies would replace this item with either a similar or comparable model to the one I have. Element knows very well that their refund will not cover a new Element 50" TV.

I would warn everyone not to buy an Element brand TV, or they'll be sent up the river as they have done me.

Sharon

This report was posted on Ripoff Report on 07/26/2017 05:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/element-electronics/nationwide/element-electronics-misleading-warranty-south-carolina-1388453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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