Complaint Review: Emblem - Nationwide
Emblem Jefferson Capital Systems, LLC / TCI Solutions Closed Account but can still access and get information on it. Nationwide
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I closed my account with what is now called Emblem, April 2014. August 2014, cleaning out my wallet out, I was just going to cut the card up and trash it, I decided to call the number on the back and was amazed at how I was still able to get the information about my account from the card. The operator I spoke with just assured me that it was closed and nothing else could be done on the card but couldn't explain why I was able to put information in and retrieve it on a closed account.
After going back and forth with the operator, I requested to speak with a Supervisor/Manager on duty, it took a few minutes before someone, who was neither a Suopervisor or Manager to get on the line and she explained again that nothing could be done on the account because it was closed. I then asked her then why did I still have access to even inquire on the account at all, if it's closed then the recording should tell me that I need to speak with an operator because no access is available for the numbers I used.
She continued to tell me the exact same thing, except explaining in different ways. Finally she came up with that I needed to wait 90 days in order for my information not to be available to check on. I requested a closed account letter, which came immediately in the mail. My account closed in April, I spoke with this person in August, that alone had been almost 4 months, now she's telling me that I had to wait another 90 days. I made myself a note to check the number again Nov. 1st eventhough she said Oct 31st.
Today is Nov 11, 2014, I called the number on the back of the card, 1-877-345-0151, I was able to not only put in all my information, card#, telephone#, last 4 of my social security#, everything, and get information, but go online and look it also. When the operator, RJ, came on the line, I immediately asked to speak with a Supervisor, she said that I had to give her all my information or they wouldn't get on the line, I never heard that before. I gave her enough information to find my account information, she put me on hold for a few minutes, came back and said that the Supervisor, Joe, was not available and he was on the phone.
I asked Joe's last name, RJ said they weren't allowed to give it, I said I only asked because it was such a common name but I said fine. I placed this around 11:35-11:45am, the time now is 2:35pm and I still haven't received a return call from this Joe person. This company has some of the most HORRIBLE CUSTOMER SERVICE EVER, if you ask to speak with someone higher up, they give you such a hard time about it.
All I want to know is WHY can I still access information over the phone, as well as online, on a closed account. No one seems to know the answer to this.
This report was posted on Ripoff Report on 11/10/2014 12:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emblem/nationwide/emblem-jefferson-capital-systems-llc-tci-solutions-closed-account-but-can-still-access-1187962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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