Complaint Review: EMerge Mastercard - Atlanta Georgia
- EMerge Mastercard http://www.emergecard.com Atlanta, Georgia U.S.A.
- Phone: 866-705-3603
- Category: Credit Card Processing (ACH) Companies
EMerge Mastercard has fraudulent billing practices! Rip-off! Atlanta Georgia
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I first chad tried to accept a settlement offer of $90/month untill account paid in full. They credited the $90, but no acknowledgement of the offer was made. I continued to receive statements with accruing penalties and charges.
Finally on April 14, 2004, I made what I thought was a settlement of $561. Unfortunately, I made the mistake of making this settlement through a phone call.
At the beginning of May, I received another statement from eMerge showing the payment, but no acknowledgement of settlement, and a new fee. I then called eMerge and was told that it would take "one or two" billing cycles for the settlement to be acknowledged.
Today, I received a call from eMerge for me to settle my "deliquent" account. I explained that it was settled and I considered the matter closed. I further demanded the letter of settlement that had been promised. I also mentioned that any further attempt to collect on this account would be considered fraudulent and harrasment. I was further told that this would be transfrred to "another department" and that it would be a "minimum of 24 hours" before that department could do anything or answer my questions.
Growing increasingly incensed, I called back eMerge to find out that they had tacked on yet ANOTHER late fee. I tried talking to a customer service rep and tried to get him to forward my call to a manager. All he would do was tell me that it would take "24 hours for this new department" to respond.
I am seriously considered a lawsuit for telephone harrassment, fraudulent billing practices, and credit reporting violations. It is evident that they have no desire to settle this account.
Salem, South Carolina
This report was posted on Ripoff Report on 05/20/2004 10:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/emerge-mastercard/atlanta-georgia-30348/emerge-mastercard-has-fraudulent-billing-practices-rip-off-atlanta-georgia-92256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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