Emerge Mastercard - Get Smart Visa ripoff liars who sold my account with no notifacation Columbus Georgia

I, as well had had my Get Smart account for a few years. The account was current with one late payment on it. One month, after not recieving a bill for several months I recieved a statement from Emerge Mastercard.

On this statement my account was past due and my interest rate had hiked trough the ceiling. When I called to see what was going on(after getting a computer several times and being on hold) I could not understand the customer service rep.

The man became very rude when I kept asking him to repeat himself and kept saying that I must have just thrown away my letter I recieved about the changes in my account.

I never recieved anything!!!!!!!!! What's going on and where is my money going?

Amber
NEW CASTLE, Indiana
U.S.A.