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Report: #1293724

Complaint Review: Emirates - Internet

  • Submitted:
  • Updated:
  • Reported By: LetterFossil — Northampton Massachusetts USA
  • Author Confirmed What's this?
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  • Emirates Internet USA

Emirates Homophobia = Emirates New York New York

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I had booked a ticket to go to India in December 2015. Early November 2015 I had to cancel it. Reason being that some people got to know I am gay and my life was in danger.

 



I lost >$300. Normally I would not have minded. I understand cancellation charges. This when I'm a grad student who survives (barely) paycheck to paycheck.

 



However, I wrote to Emirates asking this: we live in a very complex world now. We have the refugee crisis. Gay people are in danger when they return to homophobic regimes like India, Russia, and Uganda. So should Emirates not have a more complex cancellation policy? As an international airline is it not their moral and ethical responsibility?

 

In response, an extremely rude representative called Salwa Gasser responded saying: "We regret the circumstances surrounding your travel arrangement..." but ""after reviewing your ticket 1762194074938, our records indicate that under the terms and conditions your ticket does not allow for any waivers."

 



No acknowledgement about my circumstances, or the questions I raised. So I asked a more specific question: Are you trying to say a refugee "fighting for his life, a gay man who faces a significant threat, and a rich businessman are all to be treated the same -- that is your idea of fair treatment?" and he said, "We do believe that we have treated this matter with due care. We follow a consistent policy ensuring that Emirates is fair to everyone."



 



Just wow. I ask my q***r friends out there: Is this what we call fair? What I call this is disguised #homophobia

This report was posted on Ripoff Report on 03/14/2016 09:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emirates/internet/emirates-homophobia-emirates-new-york-new-york-1293724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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