Complaint Review: Empire flooring - Internet
- Empire flooring Internet United States
- Phone:
- Web: empireflooring.com
- Category: Carpet & Tile Installers
Empire flooring Empire cancelled my installation via voicemail at 7pm the night before my 8am installation Internet
*UPDATE Employee: Note from Empire Today
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Empire is the most disgusting dishonest company I have ever worked with. I scheduled an installation of vinyl flooring throughout the majority of my home two weeks ago. I confirmed my appointment electronically twice through their system. Then at 7pm the night before my installation, they leave me a voicemail saying they have no one to do the install...then the promptly CLOSE for the evening so there is no one I can speak to to resolve the issue. When I got in touch with their install manager Vincent...he tells me there is nothing he can do and they can reschedule for Monday.
I took 2 days off work to get my home ready AS INSTRUCTED by the sales rep and to be home for the install and they cancel at the last possible second. Furthermore, NO ONE in any part of the company even cared. I was hung up on by their customer service reps and completely dismissed by a supervisor "saul'. And to make matters worse, they REFUSE to give me my 200$ deposit back even though THEY were the ones who canceled my appointment!! This company is the most unethical joke I've ever seen. DO NOT WASTE YOUR TIME OR MONEY!!!
This report was posted on Ripoff Report on 07/27/2018 07:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-flooring/internet/empire-flooring-empire-cancelled-my-installation-via-voicemail-at-7pm-the-night-before-my-1453648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Note from Empire Today
AUTHOR: CustomerSupport - (United States)
SUBMITTED: Monday, July 30, 2018
Susan, we're disappointed to hear this, and we'd like to further discuss your concerns. Please email us at customersupport@empire-today.com and include both the phone number and street address listed under your order. We look forward to hearing from you.
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