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Report: #1326555

Complaint Review: encante anti aging serum -

  • Submitted:
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  • Reported By: Celeste — Prescott Arizona USA
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  • encante anti aging serum USA

encante anti aging serum Sel Porefixskin FRAUD and Scam! Internet Only

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I had found this on the internet while online as a typical pop up advertisement.  I visited the site  and determined that for the price of shipping, it was worth trying.  When I saw the phone number listed for the product on the free trial I made a point of writing it down in the event I wanted to cancel in the time given. When I decided to cancel the membership within the time alloted, I couldn't find the number so I went back to the trial site and found the number after entering my sister's information to where I could see the phone number again.  Once I got the number again I started to call and ended up in a black hole from the phone number.  This went on for FIVE DAYS until I saw the charge for the membership of $98 posted to my bank account so I tried again this morning on 9/6.  I couldn't reach them again and called my bank to let them know I had not authorized this additional payment since I had been trying for days to cancel the subscription.  The bank indicated that since the charge was in pending that I would not be able to do anything until it posted.  I then went to my account online to check the intial charges to see if I could find any other number listed there and found a number in Utah this time rather than Nevada.  I called the number in Utah and the rude black man on the other end told me that he could do nothing about this since it was past the 14 days.  I told him I had been calling the number on the website and the ONLY way I found a number is if I put my sister's info in for the 'free trial' to get to the page that showed the phone number which DID NOT WORK.  I told him I would let my bank know that this charge was not authorized and I had been trying to cancel for days. He said that he worked in 'fraud' before and that that was a waste of time since all the bank would do is call them and verify the IP address and info and confirm that I had given authorization.  I told him that that may well be true if they didn't give a fraudulent number that did not work on the site and therefore it WAS FRAUD....he then offered me a 35% refund which I refused and told him I would be reporting them to the Consumer Protection Agency and to the Better Business Bureau as well for perpetrating a fraud on the public and then I hung up.  He called back and said he couldn't cancel until he got a confirmation that I wanted to cancel which I assured him AGAIN that I did.  He cancelled the request and gave me a confirmation number and then offered me a 75% back of my fees which I again declined and then hung up again which he called again and I did not answer. This service is a SCAM and a FRAUD!!! DO NOT OPT to buy this product as YOU WILL ONLY BE ABLE TO CANCEL ONCE YOU FIND THE RIGHT NUMBER AND WILL NOT GET YOUR MONEY BACK!  FILE A COMPLAINT WITH THE CONSUMER PROTECTION AGENCY and the BBB for help as well! BEWARE OF THESE PEOPLE!!!

This report was posted on Ripoff Report on 09/06/2016 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/encante-anti-aging-serum/encante-anti-aging-serum-sel-porefixskin-fraud-and-scam-internet-only-1326555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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