Encante Anti Aging serum they sent my free sample which I paid the shipping for but then turned around and sent me a whole new order charging my visa card a whopping amount I did not authorize, total rip off. I want my card credited back as they will not take back the new shipment even though it was never opened. ? ?

I ordered a sample product from Ecante anti aging serum and called them and told them I did not like their product, they still sent me another order for a large amount charged to my credit card.  I called their customer support and asked could I send the sealed product back and get a refund, they told me no, I should try to sell it to a friend.  I told her I was not happy with that answer and they said they could refund me a portion of the products cost.  I want a full credit on my visa card as I do not like the product and it breaks my skin out.  They refused to do so.  I think this really bad customer service if you want to continue to sell your product on the maket.  Everybody has a money back guarantee if your not happy about the product. 

Therefore I am lodging a complaint against this type of fraud

Diana Witzke