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Report: #1384783

Complaint Review: Encante Eye Cream - Internet

  • Submitted:
  • Updated:
  • Reported By: SoFar — Greenacres Florida USA
  • Author Confirmed What's this?
  • Why?
  • Encante Eye Cream Internet USA

Encante Eye Cream I ordered what was supposed to be a free trial and if I didn't like the product I could call and cancel Internet

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I ordered a "FREE" trial of some face cream that was being advertised by Christie Brinkely.  They charge a shipping and handling fee and if I didn't call within a certain time period, they would send a shipment monthly.  I called to cancel and the person said that they would take care of it but apparently they did not.  However, the credit card that I used to pay for the shipping and handling was expiring that month so when they tried to bill me, I guess it was rejected.  However,  I never received any notification of this or any kind of bills or invoices saying that I owed them anything, now did I receive any more product.  

Now, this past week,  I received a collection notice from a company called DAR WaterFront and Associates in Sherman Oaks, CA.  The letter states that I owe $197.72 for this "FREE" sample.  I am disputing the charge but don't know what my legal rights are.  I have no record of anything.  Only this collection letter.  The collection company says in the letter that you can go to darwaterfront.com/dispute but when I try to click on that it says it's not found.  It also has an address to send my dispute letter to so I'm hoping that's not a fake address.  This is really deceptive and fraudulent and these people should be charged with fraud.  If I had known that this stuff costs $197.72 there is no way that I would've ever clicked on this link or purchased this producti.  I don't even like pay more than $20 at my local drug store for face cream so it would not be something I would ever do if I knew the hidden cost.  

This report was posted on Ripoff Report on 07/11/2017 03:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/encante-eye-cream/internet/encante-eye-cream-i-ordered-what-was-supposed-to-be-a-free-trial-and-if-i-didnt-like-the-1384783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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