Enhanced Recovery Company Fraudulent Claim on my Credit Report Jacksonville Florida

I have been working on my credit and checked it one day to find a delinquent charge on my credit report. It was opened on November of 2017 for Enganced Recovery Company out of Jacksonville, FL. The originator Company was 11 Charter Communications. I had never heard of either of these companies and quickly filed a dispute. I emailed Enhanced Recovery Company asking them to cancel the claim but they wanted my address, full name, maiden name, last 4 digits of my social and a scanned copy of my credit report. I declined.

This is the email they sent; We have received your email requesting information but unfortunately we are unable to locate any accounts associated with the information provided. In order to provide further assistance, we will need additional information below. * Current address * Social security number ( last 4 digits) * Full name * Maiden Name * Attach a scanned copy of your credit report Warm Regards, Customers Relations Team | c/o Office Of the President ERC 8014 Bayberry Rd. | Jacksonville | FL | 32256 ercbpo.com/help Credit karma is a great app and I have no doubt that this claim will be taken off my credit report.