Complaint Review: Enterprise RAC - Glasgow Internet
- Enterprise RAC Glasgow Airport UK, Paisley, PA3, 2st. Internet United States of America
- Phone:
- Web:
- Category: Auto Rentals
Enterprise RAC Enterprise Rent-A-Car False Damage Charge Glasgow Internet
*UPDATE Employee: We'd like to assist
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We rented a vehicle on 6/25 @ 7:30am after all-night flight. First, the weekly rental charge as quoted was not honored. Finally quote was revised with added drop charge ( which we agreed to) plus charge for tank of deisel upon return ( elected as dropping off @ 5:45am ). Total anticipated/agreed charges were to be $508 plus charge for tank of fuel. The vehicle was returned @ 5:45am on 6/30 @ Enterprise lot in Edinburgh ( thus drop charge ) and keys put in drop box ( as lot unattended). Vehicle was undamaged during our rental (parked off street in Gullane except two short trips and return to Edinburgh and used less than 1/4 tank ). We also took photos of front, back and sides upon parking in lot @ Edinburgh Airport. Upon return I discovered my visa acct. had been charged over $1800. I contacted Enterprise International and later received an e-mail that I had been charged a 750 Pound Sterling "excess damage " charge due to damage to front bumper - cost TBD. I protested and sent photos. Last weekend I was given a credit of $745 resulting in net charges of over $1,050. No itemization or further explanation to date. I strongly suspect that I am not the first victim of such an unscrupulous organization. I do not intend to accept the charges for "damage to bumper" which we absolutely did not incur.
This report was posted on Ripoff Report on 07/18/2012 01:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rac/internet/enterprise-rac-enterprise-rent-a-car-false-damage-charge-glasgow-internet-913957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
We'd like to assist
AUTHOR: Enterprise Rent-A-Car - (USA)
SUBMITTED: Friday, July 20, 2012
Thank you for bringing this to our attention. We'd like to look further into this for you. Please email care[at]enterprise.com with your contact information, the rental agreement, and all the details so we can address your concern.
When emailing please list reference # 120720-001146 in the subject line.
-Amanda
Enterprise Rent-A-Car
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