Report: #1311156

Complaint Review: Envato Pty Ltd - Melbourne Victoria

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  • Reported By: Ms.Adams — Nampa Idaho USA
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  • Envato Pty Ltd 121 King Street, Melbourne Victoria, Australia

Envato Pty Ltd Envato Market, Themeforest, codecanyon, videohive, audiojungle, garphicriver, photodune, 3docean 70+ Purchased Items and Account Credit locked because I dared to ask for a refund for a single faulty Wordpress Template on themeforest sold by Envato Market. Melbourne Victoria

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The company in question is themeforest.net/ (Envato Pty Ltd). They sell digital products for designers. I have had an account for over 5 years and over those years have purchased over 70 items from them. 

I have never had a problem with a product until now. I purchased a Wordpress Theme that was significantly not as described. I tried to solve the issue with Envato and after giving me the run around for 7 days I opened a PapPal Dispute. The immediately locked me out of my account and access to all 70+ previous purchases. 

I also have an account balance with them for $17.00 USD not much but I cannot touch my money. They are threatening me saying that until I close my PayPal dispute they will not release my access to my prior purchase or money. 

They sold me a product that did not work as described. I tried to solve the problem with the company directly before filing a PayPal dispute. Now the company is threatening me by revoking my access to purchases that are rightfully mine and holding money I have deposited for future purchases without any offer to return the sum.

I have addressed this exact concern to them directly. I want access to my purchases, to be refunded for a faulty product, and my account balance returned. Their response is they will do no such thing unless I cancel my dispute and allow them to handle it internally. I feel like this is fraud. 

I filed a complaint with the ACCC - accc.gov.au/

I encourage everyone to file a complaint on this site in their home country. This is theft pure and simple and to make matters worse some sick form on blackmail. 

This report was posted on Ripoff Report on 06/13/2016 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/envato-pty-ltd/melbourne-victoria-3000/envato-pty-ltd-envato-market-themeforest-codecanyon-videohive-audiojungle-garphicriv-1311156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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