Eppicard Well fargo Missing 6 months of child support Dallas Nationwide

As a Texas eppicard holder, August 2016 my child's support abruptly stopped coming in. My wife thought nothing of it as it has happened before. But some funds would show up after 2-4 weeks. (This is why we never thought twice about it until we did some research). She would get funds deposited 1 day a week the entire month for almost 3 years and then it just stopped with no paper work or email explaining why.. The catch here is we would get papers showing that the attorney general has collected debts. Our most resent and last statement being december 2016 debts collected $116.00, but never made it to our card. We have logged into our account and for 6 month there were no deposits made.. after logging in and looking at the deposit history some months we would get $150.00 the highest and some months the lowest of $20.00 per month. Most recurring deposit made $39.00. And then there would be a $4.50-$5.00 deposit. No one in their right mind would accept that. Well after hearing that multiple eppicard holders supplied by wells fargo, money was mismanaged or never deposited. We are missing almost $1000.00 for 6 months. Yes we too had a card deactivated and charged the $25 for a new card to be shipped in 1-3 days. Receiving the card almost 1 month later.. my child is special needs as she has downs syndrome. We both work and have a house payment car payment and other bills to pay. That money helped ALOT with groceries and gas to and from work.. and some jerk off stole it.. After hearing what wells Fargo "eppicard supplier" had done there was our answer.. there is no coincidence to why my daughter funds have stopped. Still to this day from August 2016-February 2016 our card has a balance of a whopping .82 cents. We would greatly appreciate a better explanation on where my daughters money is. She needs that money and as a family we need it. We want our money back asap but will probably never see it as their high horse ceos are living lavish life styles off a disabled child. This is stepfather J.S from grnd prairie, Texas.