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Report: #1171627

Complaint Review: Equinox - Bluffdale Utah

  • Submitted:
  • Updated:
  • Reported By: NAJ — Las Vegas Nevada
  • Author Not Confirmed What's this?
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  • Equinox 14953 Heritagecrest Way Suite C Bluffdale, Utah USA

Equinox equinoxserum.com I called to notify the company that the trial products arrived while I was out of the country. I explained to the representative m but they won't return my money either way. It should be illegal to automatically make an individual a member of any company if a person tries a product. Bluffdale Utah

*Author of original report: Equinox

*General Comment: When...

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The advertisement stated that I can order a trial bottle and all I have to do is pay the shipping. The sample was NOT a sample. It was a trick!!!

 

Order was placed on June 15, paid 3.97 and 4.95 and the products(Serum and cream SCAM) were mailed on 6/17/2014. Equinox charged my account for $99.00 and $93.00 on July 02. I explained to the representative that was out of the country and was not able to try the products. The representative told me that it doesn't matter because I did not return the products after 14 days. How in the world can I return the products when I did not even see them let alone tried them.

Equinox further charged my account on:

07/18/14 for 99.95 and 105.95

08/18/14 for 99.95 and 105.95

I read to the representative the tracking numbers that appeared on these 4 unopened boxes. I wanted to return them but it did not matter because I won't be receiving a refund. Can someone make a sense of these? I never even opened the bottles!!! NO considerations whatsoever!

They charged my bank account for over $600.00 with no considerations whatsoever.

This report was posted on Ripoff Report on 08/22/2014 11:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/equinox/bluffdale-utah-84065/equinox-equinoxserumcom-i-called-to-notify-the-company-that-the-trial-products-arrived-w-1171627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Equinox

AUTHOR: NAJ - ()

POSTED: Friday, August 22, 2014

Inflexibility and no consideration to the circumstances as outlined above was the main issue. This equates to being greedy and extremely poor customer service on the company's part.. So, what you  were trying to imply was that I should have CANCELLED my trip so that I  wouldn't miss trying their products. I asked for consideration to let me try the product first, but the answer was absolutely "NO". By the way, how much did this company pay you? Or better yet, do you similarly operate your business this way? I hope the amount paid to you for your time and effort posting here was substantial enough that made you just as INCONSIDERATE as this company was. Good luck brilliant (Eisntein)! EM squared what????

 

Don't worry, my bank took care of it without any difficulty. Surprisingly, there were five of us (just this morning) with similar concerns.

 

 

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#1 General Comment

When...

AUTHOR: Tyg - ()

POSTED: Friday, August 22, 2014

 When YOU clicked the 'I agree" button when you entered YOUR payment information, YOU agreed to the membership program. Perhaps this is LESS of an issue of them "illegaly" enrolling you and MORE of a "Your dumbass didn't read". Im 100% sure that YOU clicked the "I agree" and DID NOT READ!!! THAT is NOT a ripoff when YOU screw YOURSELF over. ALL that company has done is what YOU told them to do. THAT IS NOT A RIPOFF!!! Then YOU compound the issue by making a FAKE report online about THEM. Since yet again, all they did is what YOU told them to do. Heres a thought, just stay off the web when it comes to shopping online. Its OBVIOUS that YOU should not be allowed online. You have LIED in this report and YOU screwed yourself over by NOT READING!!!! All of their terms and conditions are CLEARLY presented on their website. It amazes me that YOU cant even take 2 mins of your oh so precious time and protect yourself. YOU are a stupid little drone when you do that.

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