Etrade ripoff does not reimburse losses from fraud as they guarantee New York New York

I am 22 yrs old and i have been an active trader since i was 18. i had 2000 dollars in my Etrade brokerage account at the time of this incident. I have been an etrade customer for 3 years. late april/early may my account was apparently hacked/compromised. I noticed at my bank that i was charged 5 25 dollar fees due to returned wires/ach from Etrade Financial. after looking into it i came to find out that someone had attempted to wire anywhere from 95000 to 90000 dollars 5 seperate times from both my savings and checking. I Immediatly contacted Etrade and was refered to there fraud response team. I then found out my money was gone due to fees/ unauthorized activity and trades that had take place around the time of the attempted wires. I filed a police report as required.

I dealt with Michelle Peyton on almost a daily basis as i was in a hurry to get this resolved (time is money). after weeks of waiting and supplying all the info asked of me including the police report stating that i had been defrauded, I was told that due to the results of the IP trace that was done i would not be reimbursed for my losses, even though Etrade has a fraud guarantee where they will reimburse any loss from fraud.

Etrade deemed this wasnt fraudulent. 5 attempts to wire large amounts of funds out of my checking....isnt fraudulent. and i wasnt even contacted by a rep at etrade during this time to confirm the transactions. this has been close to a month after the fact and my account is refered to debt collections at etrade. Robin Lowery is in charge of my account.

I plead my case to her and she is very rude and treats me as a criminal rather then the victim by all but accusing me of attempting to defraud etrade.

She denies receiving any evidence such as a police report to support my claim. I then prepared a written statement making my claim that i was defrauded and the poor treatment i had received and included a copy of the police report.

i sent it certified to the director of compliance and to Ms Lowery in debt recovery. Ms lowery has signed for her copy but i was give the wrong address for the director of compliance. in fact i was given 100 wall st as an address when the correct one was 14. intentional? maybe.

here i am 4 months after the fact and i still dont have my money. Etrade refuses to provide any documents that were used in making there decision against me. i have filed complaints with the ftc and sec. I am told i will receive a response to my written complaint within 30 days! to long.

I am considering picketing out in front of one of there branches. I also have a US senator that can vouche for my credibility although i hate to use his influence unless absolutly needed.

prior to this my ex was able to call in to etrade, give my soc number and obtain any info she wanted on my finaces. NO COMMEN SENSE a female voice with a male name on the account. and my name isnt unisex. But of course Etrade is always right. IF they think i am just going to go away they are wrong. Any suggestions?

Anthony
Swartz Creek, Michigan
U.S.A.