Event Ticket Sales LLC Titan's Ticket II Bought tickets that wern't real. Would not refund or give me real tickets omaha nebraska

I bought tickets for eric church on may 3rd in des moines ia. Got tickets from event ticket sales llc. I ended up losing the tickets in the middle of a move.

I called on july 3rd and said that i lost them they said they would send them through email. I never got the email so two days before the concert i called to find out when or if i was going to get the email. The woman told me they could not refund me but before they told me they could.

They started saying me losing them is my fault and it is but ive lost tickets before at 10$ a peice through ticketmaster and they still have gave me the money back. Now this is 303$ a little bit more money and they will not send me copies or my money back.

I asked if they are affiliated with Titan Tickets II they told me no but yet when you log onto their website it says "Event Ticket Sales LLC" and at the bottom it says "Titan Tickets II"