Event Ticket Sales,llc Misrepresented themselves; dishonest scammers Omaha Nebraska

Following is a brief rebuttal.  The ticket order was taken on 12/23/14.  The representative made a mistake when entering the seating  into the computer and rather than providing the Mezzanine seating as discussed instead created an order for Balcony seating.  After the call ended the customer received 3 separate emails detailing the order; each email clearly indicated the order as 4 tickets in the Balcony.  The etickets were sent same day to the customer but at no time did the customer ever bring to our attention that the order was for tickets in the wrong section.  Per our normal procedures when the tickets hadn’t been downloaded yet several days later a call was made to the customer urging them to open, download and print their tickets.  Again, the customer did not contact us regarding any seating issue.  In fact, the tickets themselves were not successfully downloaded by our customer until the day of the event. 

As a sidenote the customer had called in regarding an unrelated issue on 12/24 but didn’t say anything about the seating during that call.

We next heard from the customer on the date of the event on January 3^rd 2015 at 2:42 pm CST less than 20 minutes from event start time.  The customer stated that the tickets were for the wrong section., she was transferred to a supervisor.  We were unable to determine with so little time before the event was to commence and the customer was already at the event center that our only recourse was to explain that we would have to review the phone call and call her back after the weekend.  The customer understood that we would not be able to make a change to the seating under these circumstances.

A customer service supervisor called the customer back after the weekend and left a voice mail requesting a return call to explain the refund to be issued on her order of $200.00, a follow up email was sent as well to call us.  The customer called in on January 6^th and spoke to a customer service supervisor.  During this phone call the customer service supervisor apologized and explained that the sales associate that the balcony seats were ordered and confirmed despite the customer’s request for the meszzanine.  We took responsibility for the seating error and offered a refund amounting to half their total ticket price since the customer had attended the event.  The customer agreed to that.  One note that if we had been informed sooner of the seating mixup we would gladly have worked to correct the error prior to the event start but having only 20 minutes away limited our options.  Additionally, the incorrect tickets were only 14 rows back from where she the mezzanine seats would have been.