Evil controllers Products never work Internet

The name in this is my gamer tag. My order number is 100065066 and my invoice is 100052857 ordered December 1 2014. I have called nearly daily. Half the time I get a weird not in service. The other I get an answer machine. I've left numerous messages. Talked to a tech once after four weeks of calling. He said he'd call me back in ten minuets. Two days later he called back and said he'd email me a return label. I haven't recieved that either. I will email you directly. I was very aggravated. I loved my 360 one once it was repaired. I have bought four new Xbox ones and intended on getting everyone evil controllers so we can snipe more efficiently. I'd like this corrected and if I decide to purchase the rest of the controllers I'd definitely like them tested or checked to avoid this again. 

HI Hilord

That sounds exceptionally frustrating and I'm very sorry to hear that. I could not find your account with the name provided in this complaint, but I would very much like to assist you in getting your issue resolved. 

Please reach out to me at your earliest convenience. My email is Carlos@evilcontrollers.com  If you could email me your order number and the issues you've been having that would be fantastic. I would like to fix your impression of us and I understand you have given us two opportunities so that it may be difficult, but I do stand by our products and believe we can come up with a solution that will make you happy with us once more. 

It's currently Friday and our offices are closed over the weekend. I will try to reach out to you during the weekend if you email me. I hope to hear from you.

Best,

Carlos