Exactta Communications misleading sales statements, appalling customer service and refund policy Miami, Florida

 What appalling customer service! 

1: Firstly the Exactta representative at the Madrid airport who encouraged me to start off with a balance of 50 Euros (US $67.50) rather than a lesser amount, assured me that should I lose the card, I would be refunded the balance remaining. 

2: So I paid a total of Euros 76.70  (US $103): of that amount I was informed that Euros 16.70 ($22.50) was for the Sim card and initiating the service, and the rest (US $67.50) was prepaid balance for phone calls @ Euro 0.45 per call.  Yet your company stated that  the balance remaining when my phone was stolen a few days later. was only US $ 51.90 and I hardly had used the phone (except for local incoming, which I had been informed was free) perhaps 6 minutes altogether.- But since I no longer had my phone I could not check the amounts charged to me.

3: You were unable to arrange for a replacement Sim card to be delivered to me at Fumicino airport prior to my flight though I was never advised of this.

3: Jonathan Carmona sent me an e-mail below that included  a (very cumbersome and un-user friendly) claim form , therefore inferring that I would be refunded the balance upon claiming. At best a very clumsy way of dealing with the issue.  But I had no chance to fill out the claim form as this was almost immediately followed (5 hours later!) by the email from Exactta customer Service saying no refund  would be given.  Not only appalling service and misleading statements but incompetence as well!

5:  I conclude my only sensible  options is to  abandon my balance of $51.90, no matter how infuriating! here is a simple calculation:

Amount required to reactivate my balance of US $51.90:  I would have to spend $15 for a new Sim card and $20 delivery for a total additional cost of $35.   So my net recovery is $16.90! How absurd can you get?  And this $16.90 would only enable me to make local phone calls in Europe for calls for a grand total of 27 minutes.

Here is what I have done:  I have paid 0.99 Euros (yes 99 Euro cents!) For 30 minutes of calls with Simyo in France ;  and that included free delivery of their Sim card to a friends address in France! (((link redacted)))

And I can make future calls for Euro 0.10 a minute.

I  gather I am not alone in my complaints about Exactta's  behavior: here is just one example: http://www.ripoffreport.com/communications-networking/exactta-communicatio/exactta-communications-exactta-3c41a.htm

If I have my figures and/or facts wrong , I await a reply to my last e mail to Exactta to enlighten me.