Execucar SuppershuttleGoldenTouch PLEASE AVOID THIS COMPANY IF YOU WANT TO ENJOY YOUR HOLIDAY New York New York

We booked an sedan to collect us from and return us to JFK and declared that we would have 6 suitcases. On arrival we were given o local number to call which I did from my English mobile phone. I had racked up over £2 before realising they could be contacted free from the transportation desk. There was then nothing but chaos as I received 4 separate text messages telling me transportation was on the way, but none arrived. 45 minutes after I had called them, a shuttle bus arrived to collect us, not what I had paid for. Following this debacle, I felt it would be only wise to contact them a couple of days before our collection to make sure this wouldn't be repeated and what I was greeted with absolutely flattened me. I was told that they did have a record of my booking, but that I had to pay an extra £50 as the car they had reserved for me wasn't big enough. i vehemently questioned why my booking had been accepted and my money taken if they knew all along that they would be charging me extra. It took a long time but they eventually agreed to upgrade us at no extra charge. They also promised that I would receive a part refund for the poor service received on arrival. Surprise, surprise on our day of departure a normal sized car was sent and one of the cases had to be put in the front seat while we 3 adults squeezed into the back. Furthermore my seat belt did not have a buckle so I had to make the journey without being securely seated. We accepted this as we didn't want to miss our plane, but I complained immediately upon arrival home and guess what, there has not been a response in over 2 weeks.

This company is a joke and complete rip-off merchants! Don't allow yourself to be as stressed as we were during our holiday, when we should have been relaxing. I am looking into how I can sue them but in the meantime I just have 3 words of advice. AVOID, AVOID, AVOID!