Express Scripts Pharmacy Rip Off Dishonest Fraudulent Billing ripoff pharmacy charges my debit acct and sends out prescriptions early Bensalem, Pennsylvania *EDitor's Suggestions on how to get your money back into your bank account!

SOME THINGS NEVER CHANGE.  I NOW HAVE TO DUE TO DR. NOT TAKING MEDICAID ANYMORE HAVE TO STOP PAIN PUMP AS HYDROMORPHONE IS 600.00/6 WEEKS AND PRIALTL.T. IS 3500.00 FOR 6/ WEEKS.  20% WOULD BE OVER 1000.00 EVERY 6 WEEKS AND I LIVE ON DISABILITY.  NOT ONLY THAT I WAS A GUINEA PIG USING PRIALT FOR BACK PAIN SO MUCH MORE COVERAGE WITH HYDROMORPHONE IN PUMP TOO.

MONDAY I DECIDE THAT PUMP COMES OUT.  I HAVE TO GO BACK TO ORAL MEDS AND CALLED PAST SCREWUPS, EXPRESS SCRIPTS TO SEE WHAT THEY WOULD COVER AND TOLD SUPERVISOR MY CONDITION AND DEALINGS WITH MEDCO. SHE SAID THAT THEY USALLY WILL ALLOW A E.R. NARCOTIC AND A QICK RELEASE WHICH IS TO BE 40% OF E.R.,  I SAID THEN IF I HAVE 12MG OF HYDROMORPHONE IN PUMP WHICH  EQUALS ABOUT 720MG'S OF ORAL HYDROMORPHONE SO THAT WOULD BE ABOUT IN HIGH 200'S OF QUICK RELEASE WHICH IS ILLEGAL.

I ASKED IF I GOT 180 80 MG OXYCONTIN, THEN OVER 100 30 MG OYCODONE IS 40%.  I ASKED IF HAT WILL BE ALLOWED AND SHE SAID MAYBE.  HOW DO THEY DECIDE?  TAKE A PILE AND (THEY HAVE NO MEDICAL KNOWLEDGE OF YOU ) AND SEND MEDS AND OTHER SAY IT IS TOO MUCH. SHE SAID ???????????

ALSO I SAID MY DR IS A PHYSIATRIST  AND SHE ASKED WHY I GO TO A FOOT DR.   IT IS BAD AND THIS IS WHY THEY CUT STAFF INTO ABOUT 20%.  THEY AR WANA BE DR.S WHO COULD NOT MAKE THE GRADE.  THIS IS A LOGIAL ASSUMPYION SINCE NO OTHER ANSWER. DO NOT USE THEM AS ALSO BEFORE 3 YEARS AGO THEY SENT 20 30MG ROXICODONE A MONTH ITHOUT ANY QUESTION,

BRUCE COHEN

2036 PALM TERRACE

SARASOTA FL. 34231

9419262807

Well Kevin your whining about the customers who apparently are nothing more than a toxic irritant to you on a daily basis, reaffirms what I suspected.....Express Scripts and its associates could give a rat's petunia about their customers.

Here is a letter I felt should have been heard by more people from a good friend of mine. He was fired for suggesting improvements to our company. Many of his complaints went unheard until he sent an e-mail to the entire call center, and then knew he would be fired.

I have been with Express Scripts since 12/06/2004. I would like to state that I have been dedicated to serving our patients for most of this time. I have been a hardworking individual and have worked for the betterment of this company and the principals we strive for on a daily basis.

At some point, though, I stopped caring. I'm not sure when this happened, as this was a gradual effect. I can tell you how. I stopped caring because most of the people I work for, including yourself, are only interested in your own "corporate image". Problems arise here, like in any other workplace, however instead of actually bringing true resolution to a problem, things are just quick fixed..

As I'm writing this, I realize the futility of anything I could possible say. Anything I try to get fixed or inform anyone about here will fall upon deaf ears, or will be twisted around to mean nothing. I'm so sick of this place and the bass-ackward policies of this company. I'm tired of lying to patient, telling them our "standard" turn-around-times" and that someone is working on their order, or that anyone gives a d**n about them at all. Our pharmacy is a joke, our "service" is ridiculous. We're only really interested in assisting our stockholders. After 2 years of working here, I am convinced that our company takes cruel delight in making things complicated for our customers, while at the same time teaching our employees that our system is so great, and it's not responsible for taking FOREVER to process and ship a medication. And I am VERY tired of being the buffer-shield for the bullshit between Express Scripts and the customer. Day in and day out I am constantly bombarded by irate customers that either cannot find their own nose while looking in a mirror (these are the customers we are encouraged to helpthey write the best compliments that look oh-so-good to potential clients), or have extreme escalations because the pharmacy, processing, ESI policy, or another PCA have totally screwed up their life via medication. We are constantly bombarded with conflicting interests and goals. "Make sure you address the patient's issues fully, invent a few if you have to, but get them off the phone as fast as possible." "Your overall score is very good, however since you received a lot of calls from senile old people that call back 3 times a day, your First-Call-Resolution is crap, so you get no money remember, "it's your call!" You can control this!" What a crock of s**t. Well I'm tired of it. I don't get paid enough to deal with the complete stress circus that is Express Scripts.

Which brings me to my point. It is at this time that I would like to request a raise. I feel that I am inadequately compensated for my time and skills with ESI. I have done so much to perpetuate this hell hole. I have sacrificed my personal time, my life, my family, and apparently my mind to this place. I feel that I should be paid better for being the corporate w***e that I am. In this goal, I am committed.

Thank You for your Attention,

i love express scripts!

Amazing. i work at express scripts. I DO care.

I get calls from 80-90 year old people that call just to ask questions. For some of them, you may be the only person they talk to for the week. I always treat people with respect.

I completely see what kevin means though.

1.We see whats on our computer screen when we access your information.
2.We review what the problem is and what needs to be done.
3. If there is nothing we can do for you, we tell you what needs to be done and you, as the patient, are responsible.

YOU PEOPLE scare the crap out of us. do you know what it's like to be yelled at like it's our fault?

Requesting a supervisor? WHY? Just because you all can't listen and do what we say is the FASTEST way to get what you need? WHY WOULD I WANT TO KILL YOU?

dont anybody say "just quit if you hate your job and you complain...blah blah blah".

pfft..why quit? The pay is generous, and our employers know that the only way to keep people here getting yelled at is to pay us good.

Robert, you are missing the point of my rebuttal. You should read my rebuttal at face value. The whole point of it was to make everyone aware that they should read the information sent to them. 90% of my calls are from people that do not know what their own plan does or does not cover. Here is a hint: YOU SIGNED IT, YOU SHOULD KNOW. Quite simply it is a matter of the consumer not knowing what they are doing. That is sad when people are lazy enough to not read the information provided to them but they will call us to have it read to them. And Elizabeth, you're right. It is my job and maybe I should care. Or maybe it is just that I am so sick and tired of people that think that just because I work somewhere I am making a career out of it so I should get all upset and go and hand deliver medication to them for nothing. Guess what, this job is just to get me through school so I can be an electrician. And anyway, my job is to be an information provider. Not to get all upset about some person in another part of the country that I have never met not getting their medicine. If they had read the information provided to them, they would know why they could not get it and they would not be without medicine. Oh and as far as people not wanting to "bother their doctors", guess what, your doctor is providing a service. His job is not done until you are satisfied and have everything you need and if he does not do his job to your satisfaction you do not have to pay him. You people need to get a clue.

Wow, that response from Kevin just made me feel warm and fuzzy all over. I'll be sure to use Express Scripts if I ever need to use a mail order prescription service. I'd sure want to know that my pharmacy cares so much for me and looks out for my health.

Hey Kevin? There's a lot of folks that work in the medical field and don't get paid squat. I know from experience. But you know what? Doesn't matter what you make, its YOUR JOB to care - if you don't, go work at Wal-Mart. I hear they're all out to get us anyway.

Here is an internet pharmacy employee who is supposed to be concerned for the customers health and they say "I could not care less if you live or die". Wow. I guess that speaks for itself at some of these online pharmacy company employees.

First of all, this is not directed at any one person. This is directed to the general population who uses Express Scripts. Look, I work in a call center for Express Scripts and I can tell you from my experience that everyone one of you are very misguided when it comes to the way ESI, your plan and the federal government works.

First I feel I must state that I only work for the company, I am a low level, low paid employee who faces on a daily basis what you might only encounter once in your life, so don't think that I am sticking up for the company. I am just tired of getting hyelled at all day every day for things that you as the patient are responsible for. One good example is READING THE INFORMATION WE SEND YOU!!!! The information we send is not meant to kill trees for no reason and I know for a fact that it says clrealy (if you read it) that if you put a credit card number down, it will be charged for that order AND ALL FUTURE ORDERS UNTILL YOU CALL US AND HAVE IT REMOVED.

Come on, this is not rocket science and it is certainly not fine print. As far as all you people complaining about getting double orders too soon when you don't want them and not getting them when you want them for vacation. Let's break that down into two parts. First getting double orders when you don't want/need them. When we get a prescription in we fill it automatically the first time. If you send two or if you send one and your md sends one or however we get two, once we get them one is filled automatically and held for you to refill. The other is held until the earliest possible refill date and sent automatically. This is standard operating procedure FOR EVERY PHARMACY IN THE WHOLE FREAKING COUNTRY!!!!

We are no different, we are a PHARMACY, let me re-state PHAR - MA - CY. Now because we send meds through the mail we are allowed by your plans to send the meds about 30 days before you run out rather than a couple days like at your local pharmacy. Which brings me to another point, when you refill your meds through us 5 days before you run out, don't call us wondering why you haven't gotten it. It is our own retarted fault. How long have you been using express scripts or for that matter the mail?! And you don't know that it takes time to get to you?! Get out of my face with that crap! Now for part two of my earlier statement. Express Scripts DOES NOT HAVE ANYTHING TO DO WITH YOU BEING ABLE TO / NOT BEING ABLE TO FILL MEDS EARLY FOR VACATIONS!!!!!!!!!!

I don't know how much clearer I can make that point. Yes, sometimes your plan allows to issue those ovverrides, however if they are denied or we cannot issue the override, than that is it, period. WE CANNOT DO IT. Our supervisors can't do it, hell God cannot do it from an Express Scripts machine. Your plan sets these rules and for the last time WE ARE NOT YOUR PLAN!!! You people need to take responsibility for your own medications. It is not my problem if you are out of medicine at the pharmacy right now trying to get a supply and the pharmacist denies you because of your plan. And frankly, I could not care less if you live or die. I will not lose any sleep over it. So call your own doctors, get your own prescriptions, READ THE MATERIAL SENT TO YOU, and leave me the h**l alone.