Report: #1081406

Complaint Review: EyeMart Express - Eugene Oregon

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Submitted: Tue, September 03, 2013
Updated: Wed, September 11, 2013
Reported By: Dennis Schwarm — Creswell Oregon

Author Not Confirmed

Why?

EyeMart Express 1680 Coburg Road, Suite 100 Eugene, OR 97401 Eugene, Oregon USA

Phone:
Web: https://www.eyemartexpress.com/
Category: Opticians

EyeMart Express Bait and Switch at it's finest Eugene Oregon

*Author of original report: Corporate Office Helped...so CALL

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BAIT and SWITCH at it's finest! STAY AWAY!!

Bought lines bifocals a year ago on their 2 for $99 special. I was happy.

So, today I go in for a new exam and new glasses. This time I picked out one set of frames just like the old ones (part of the $99 special) and decided to upgrade the 2nd pair soI picked out a nice Flex frame. I totally understand that pair will cost more...even was charged "full price" for the lenses ($58.50). Okay, I understand.

But for the cheaper frames they said I would NOW have to pay HAVE to pay FULL price for the lenses (another $58.50.) In other words since I chose one set up frames that cost more (I even "upgraded" them since they would be my primary pair) all the components of this "package" NOW costs more. THAT IT WRONG!

GET THIS!! ... If I were to get two cheaper frames they would cost a TOTAL of $99. But now with ONE more expensive frame the cost for the 2nd (cheaper) would be OVER $100!!

THAT IS BAIT AND SWITCH! THAT IS WRONG!!

This report was posted on Ripoff Report on 09/03/2013 04:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eyemart-express/eugene-oregon-97401/eyemart-express-bait-and-switch-at-its-finest-eugene-oregon-1081406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

0Consumer

0Employee/Owner

#1 Author of original report

Corporate Office Helped...so CALL

AUTHOR: Dennis Schwarm - ()

SUBMITTED: Wednesday, September 11, 2013

POSTED: Wednesday, September 11, 2013

I, Dennis, contacted the customer service office via the internet to discuss what I believed was being communicated to me at the local EyeMart office.

A representative, Taylor, understand the problem immediately and offered to correct it.

After a phone call by Talor to the manager of EyeMart Express in Eugene I returned and purchased the 2 pair of eyeglasses originally selected at a corrected price...almost identical to the price I should have been charged on the first visit.

Thank, Tayor.

Lesson learned....contact people higher up.

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