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Report: #1375956

Complaint Review: EZ Moving Van Lines - West Palm Beach Florida

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  • Reported By: Phil — Naples Florida USA
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  • EZ Moving Van Lines 1248 Military Trail West Palm Beach, Florida USA

EZ Moving Van Lines Absolutely don't use this company, they will cheat you. My estimate almost tripled upon actual move. West Palm Beach Florida

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I schedule this company on Feb. 23,2017 with an estimate of 1938.55 for estimated 3112 lbs.

When they  called the day before move to further estimate for accuracy, they more than doubled my estimate to 7473 lbs, which was absurd to me. Also from the origan estimate, they added the following fees:

$2000 for booking

$500 for origin destination

$150 for bulky items

None of these fees were on the initial estimate and no one could, or would explain these to me.

So now my new estimate is $5478 for a move that was originally less than $2k.

I also requested a 26' truck to allow my utility trailer to be loaded so I didn't need to tow it from PA to FL.

They sent a 18' truck instead, si I ended up towing my trailer 5 states. Also they weighed the truck they sent empty, but after 2 days thet still hadn't sent me post-load weitght because they "lost the receipt". As of now I am not only extremely upset but feel like they are really messing with me.

Finally they weighed my stuff and ended up with a weight of 3780 lbs, which is far less thn the absurd weight of 7473 lbs previously. Durung this entire process they were charging me $.45/lb for move, but when weight was so low, they only deducted $.10/lb, so another rip off that was entirely their fault and/or miscalculation.

I have had nothing but stress, complacency, lack of interest and concern from this company. I called customer service many times to no avail.

Basically, I feel to be fair to both me and this company, they should honor my original estimate price of 1938.55 and add the weight difference of 668 lbs @ $.45/lb, add fuel costs proportional to the extra weight of approx. $200 and therefore, my entire move should have cost approx $2500, not an absurd almost $5500.

Why should I pay almost $3k more for a move that they told me they could do for much less back in February. I feel absolutely violated, taken advantage of and even to the point of feeling lke this is a predatory consume practice. Also, they made me feel like they were extorting me to pay them this extra money or otherwise I couldn't get my stuff from them.

This is the worst experience I have ever had, and my retirement went from peaceful to the most stress and contridiction of a sitiuation I have ever experienced.

Do Not ever use this company - all they care about is getting money - not their customers at all !!!


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