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Report: #1361418

Complaint Review: EZ Moving Van Lines - West Palm Beach Florida

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  • Reported By: Ally T — North Bergen New Jersey USA
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  • EZ Moving Van Lines 1248 S Military Trl West Palm Beach, Florida USA

EZ Moving Van Lines AVOID THIS COMPANY!! West Palm Beach Florida

*Author of original report: EZ made it right

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Terrible customer service. This company is a brokerage who markets themselves as full service movers. They are NOT accredited by the Better Business Bureau. There have also been several complaints filed against them with the Federal Motor Carrier Safety Administration. 

EZ contracted my move out to a company that was - at best - not equipped to handle the job. EZ did very little to help us or provide assistance when we expressed confusion and concern about how our move was being handled by the company they gave us to. 

They are uncommunicative. No one ever calls you back and when you finally get someone on the phone they were always "just about to call you." There is a level of indifference that I found to be astounding. EZ throws their customers to the wolves.

My movers showed up almost two weeks late, and in the end, I wound up paying over $800 more than the "binding" estimate EZ provided. I was legitimately concerned I would not get my stuff back, and EZ really couldn't be bothered. This estimate also said I would get a "professional full service move" and "expert moving advice" - two things I definitely did not receive.

Dealing with this company is exhausting, frustrating, and expensive. 

This report was posted on Ripoff Report on 03/13/2017 10:43 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

EZ made it right

AUTHOR: - ()

POSTED: Tuesday, March 28, 2017

Update: EZ reached out to me after our move and I spoke with the owner. We discussed the situation and he was kind, curteous, and sympathetic. EZ went out of their way to make it right. I no longer have any complaints. 

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