EZ Pass ,NJ NJ, NY, and DE. Specifically the Delaware River Port Authority branch of EZPass. Web Address is their contact page - they do not have an email I'm aware of. EZPass is guilty of theft, fraud and unethical business practices Internet

I agree that DRBA and NJEZpass need an administrative change.  My story:

My husband's truck was parked at a well known park n ride in DE and his license plate was stolen.  The person who stole the license plate proceeded (daily) to drive through the EZ Pass at the DE Memorial Bridge.  Each time, we received a violation in the mail.  Each time we called and faxed over the police report stating that the license plate had been stolen.

On each violation there was a picture of the vehicle- a green mini van.  My husband drives a white Dodge pick up truck.  The EZPass facility insisted that the violations were sent out automatically, but you would think after 20 violations, they would investigate?  No, they continued to send out violations 10 months after the theft occurred.  At one point, they cancelled our EZPass for outstanding violations.  I called and called; wrote letters; spoke with supervisors...no action taken by the EZPass representatives.

Finally, a year later, EZPass contacted the local police and had them stake out the green mini van (which, by the way, passed through the same time every day for 12 months) and finally caught the violator.

Their inability to stop the invoices and their inability to react in a timely manner rather than harrassing the customer was inexcusable.  EZPass is very well established and should be able to correct situations like this.

Needless to say, we still use the service only because we have no better choice.  If we choose to pay the tolls without the discount, we would pay 2 times as much.