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Report: #1379739

Complaint Review: Facebook - Menlo Park California

  • Submitted:
  • Updated:
  • Reported By: Lisa C — Miami Florida USA
  • Author Confirmed What's this?
  • Why?
  • Facebook 1 Hacker Way Menlo Park, California USA

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• On 4/14/2017 I am told that I must open an account with Facebook because I had received unauthorized charges to my bank card to file a dispute with Facebook. I open account and click the link they sent to file the dispute with Facebook, it asked for first 6 digits of my card and last 4 digits of my card and details of dispute etc. I get a Facebook case number (396965031)  

• On 4/17/2017 A representative of Facebook responds to me to send in a list of all the charges with the dates and amounts of all the charges that I am disputing for an investigation  

• On 4/17/2017 I send in my list with all charges and dates and amounts as requested

• On 4/19/2017 I ask on the status of the investigation

On 4/21/2017 Arthur- From FB Risk Management informs me that the investigation showed someone used my card without me knowledge or my consent and he has given a refund of all the charges. He also said he removed my card from this person's account.

• On 4/22/2017 I asked when can I expect these charges to get returned to my card

• On 4/24/2017 Rebecca responds she verified all have been charges on list have been refunded by Arthur and successfully issued to card and to allow 7-9 business days for your refund to be received

• On 4/27/2017 I ask again about the returned charges and ask status

• On 5/2/2017 Arthur- From FB Risk Management confirms that he and Facebook had already provided me a full refund on all the charges and to wait 7-9 days

• On 5/8/2017 I wrote back to Arthur with a list of the remaining charges that were left that had not been refunded from the list sent on 4/17/2017, and asked him to check when he had made the refunds on them and please tell me the date so my card company could do a trace and the missing refunds

On 5/9/2017 Arthur- From FB Risk Management emailed me again, that all the charges were refunded and have been successfully issued to the card and to allow 7-9 business days for your refund to be received

• On 5/10/2017 I send list again and write back could he please give me the date so my card company can trace them  

• On 5/10/2017 Rebecca from Facebook responds stating It looks like a family member or someone you may know personally made these unauthorized charges I suggest you contact any person who may have had access to your account and ask them if they've used it. Because our Payment Terms don’t allow for refunds in this case, I'm unable to issue you one.

• On 5/10/2017 I respond with list again and tell her that there was an investigation and it showed the charges were done by someone without me knowledge or my consent and remind her that on 4/24/2017 she her self-verified they were refunded and sent back to my card.

• On 5/12/2017 I ask to speak to a Supervisor

• On 5/16/2017 I ask to speak to a Supervisor

• On 5/17/2017 I ask to speak to a Supervisor

• On 5/18/2017 I ask to speak to a Supervisor

• On 5/19/2017 I ask to speak to a Supervisor

And still to this day have gotten no response from anyone from your company. Through the Facebook support inbox.

 

This report was posted on Ripoff Report on 06/17/2017 07:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/facebook/menlo-park-california-94025/facebook-stole-money-from-me-and-didnt-even-have-a-account-menlo-park-california-1379739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

Charges Returned to Bank Card

AUTHOR: - ()

POSTED: Sunday, June 18, 2017

I alsio dont know who you bank with. I have made purchases with my bank card several times and when for exapmle I return an item back to the store for a refund Walmart, Macys ect. They refund the purchase back to my card cause that was the payment method. If it was like you said I would have to contact my bank fraud dept to get the refund for the purchase back and cancel my card ect. Everytime I wanted to return a item back to store for refund.

 

Lisa

Miami Florida

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#2 Author of original report

Returns on Bank Card

AUTHOR: - ()

POSTED: Sunday, June 18, 2017

Well thats odd cause as I said I recieved several charges from the list back from Facebook. 

• On 5/8/2017 I wrote back to Arthur with a list of the remaining charges that were left that had not been refunded from the list sent on 4/17/2017, and asked him to check when he had made the refunds on them and please tell me the date so my card company could do a trace and the missing refunds

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#1 Consumer Comment

Contact your bank immediately

AUTHOR: FloridaNative - (USA)

POSTED: Sunday, June 18, 2017

You have fallen into a trap by a scammer.

No one can remove or credit charges back to your bank card except the fraud department of the bank that issued the card.

Contact your bank immediately and have them cancel the comprimised card and issue you a new one.

In the future - learn to recognize a scam. Go to FTC.gov and look up financial scams. 

Good luck in getting this shut down. You have been scammed big time and now they have all of your info. 

PS - Facebook has no authority to credit these funds back to you.  Only your bank can do this. 

Contact your bank immediately.

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