Family Safety Supply I ordered a PestPro Pest Repeller and never received them Internet

 i ordered the said items from family safety supply in august on the 23rd .i was told it will be 5-10 days to ship. i waited one month never received items i emailed company in september and was told because of high demand it was place on reorder never received items so i emailed again website was down saying it will be back up soon ,i emailed them telling them i wanted my money back or i will report them to the bbb and i got an answer saying my request has been received and is being reviewed by their support staff on the 28th of sept this is their response to me #yiv4391467536 table td 9border-collapse;)#yiv4391467536 body .filtered99999 .yiv4391467536directional-text-wrappper(direction;rtl;unicode-bidi;embed) and it was delivered from their support service BY Zendesk