Fathers Choice / Premier Family Services Total Scam - This company knows nothing about the law Goleta California

certified, return receipt requested mail?

I'm shocked your attorney hasn't suggested this method of verifying a letter was delivered and receipted.

If you read the rebuttal from Fathers Choice you will see how eager they sound to resolve bad feelings and how they are willing to work hard and swift to right their wrongs. Well, it is all just lip service. They always use the heading "Resolve for claim blah blah blah.
So to comment on thier rebuttal, I DID send them an email and they are lying about not ever receiving one. Not to mention the numerous emails I sent in the past...all of which I have kept. Seven months worth.

Now, on Friday the 15th of August, three days after filing my initial report, I was finaly able to talk to a man at Fathers Choice named Craig. Craig acted appalled at my story and assured me he would try to help. He asked me if I could fax over a copy of the letter my attorney had previously sent requesting my refund...Craig claims he/Fathers Choice never received such a letter. This is another lie.
After Craig gave me a fax number, which I read back to him twice to verify I had it written down correctly, I once again sent over a copy of the letter my attorney had drawn up. After almost three hours passed I get a phone call from some woman at Fathers Choice telling me that Craig has instructed her to follow up and to see if I was ever going to send the fax I promised...evidently they had yet to receive it. She asked what number I faxed the letter to. I read the number off the fax transmittle sheet as this was the number the fax was received at. The lady then said she would look into the missing fax matter further and call me back. Guess what....I never got a call back.
I am sending the fax a few more times over the weekend and am anxious to see what line of BS I get on Monday.

Byron O.,

Thank you for drawing our attention to this matter. We are concerned about the length of time it took for your case to be finished up and wish to investigate internally what led to this delay. Please contact us immediately at customerservice@fatherschoice.org with "Byron O." in the subject line of your email. Contrary to your statements in another post, our email is being received and reviewed. Yesterday, when you said that you had sent an email, we did not have any correspondence from you as yet. We are eager to help you resolve the issues you have raised here but need to know who you are so that we can engage in a dialogue with you concerning your account.

We have worked with our members to help them resolve over 5000 custody, visitation and child support cases. It is true that we are growing due to our members' phenomenal success rate and satisfied customers are passing on our name to others. Our staff is constantly evolving as a result of this growth. In anticipation of further growth, we hire more staff each successive quarter, training them in advance to be effective and offer quality service. This evolution and growth may have contributed to the mis-communication between our staff and yourself. For this, we are truly sorry.

We will answer each and every customer service issue on an individual basis and encourage members with complaints to contact us directly at (800)964-1664 to resolve any issues.??Finally, we sincerely want parents to succeed in achieving more time with their children. This mission is the bottom line for all of our staff.??Customer Service Department?Fathers Choice?www.fatherschoice.org?800.964.1664?customerservice@fatherschoice.org

Here is the business information to all consumers
http://kepler.ss.ca.gov/corpdata/ShowAllList?QueryCorpNumber=C2860989.

Thank you LH

If you have any information regarding this/these scam artist then please contact me through my website. Go to www.madknowledge.com and click on the "contact us" tab on the left side. I need to know what the actual business name they used for the company's business license.
Evidently none of the above mention names have a license attached to them. Also if you are interested in joining a class action law suit let me know...I am not going to let this company get away with this any further.