Complaint Review: FBK Products - Boynton Beach Florida
- FBK Products P.O. Box244109 Boynton Beach, Florida U.S.A.
- Phone: 800-577-6384
- Web:
- Category: Plumbing
FBK Products FBK - still harrassing me MORE THAN 4 YEARS LATER Boynton Beach Florida
*Consumer Suggestion: You May Be Able to File a Complaint With the Palm Beach County Division of Consumer Affairs
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Almost 5 years ago I was answering "surveys" on the internet and was contacted by FBK in response to one of the questions pertaining to septic systems. As I want to keep my system in good working order (which it was then and still is with store product RidX) I was talked into ordering their septic product. I'm relying on my memory of the sequence of events, and as I thought it was finished way back when I haven't kept a written record until now.
The caller seemed earnest and helpful, and raved about the product. I received the product in a bucket, little packets. I really wasn't impressed, thought it was expensive, but used it and paid for it in full thinking that I wouldn't reorder. During this time they offered to let me "try" cleaning products and if I liked them I could pay for them or if not return them to the company, no charge. They again raved, promising wondrous results, environmentally friendly, etc., etc. I got the products, tried them, again was not impressed, returned them, thought "end of story".
Months later I got a phone call requesting payment. I explained that I didn't like the products and had returned them. The caller couldn't believe I didn't like them, offered me something else, I declined, thought "end of story".
Some time later payment was demanded by phone on the cleaning products. I explained that I had already talked to someone about this. He told me my account probably hadn't been updated. Offered me further products. I declined them.
A salesperson called several times to offer me other products, I asked repeatedly to be taken off their call list. I finally was told that I would have to call such and such number and make the request. I did so.
About once a year since then I have gotten calls offering new, improved products, and further calls about my owing them money. Each time I re-explained, to their seeming satisfaction, that I didn't owe them money and I wanted no further products. Each time I thought this was resolved.
Now, after not hearing from them for the past year at least, I'm getting calls from rude people telling me that I still owe them for half of the shipment for the septic product (as I said, I paid it in full already). In the past week I have gotten at least 6 calls from rude individuals, a "revenue agent", and a "lawyer" from their "collection firm", one "Joel Berkley" who has no supervisor (I asked), and a woman who called herself "Gail".
It has been one lie after another. Over the past several years I just thought they had poor bookkeeping skills, now I know they are devious and unscrupulous. I have told them they are harassing me and this is illegal, to which they had snide comments about my being "practiced" in bilking companies like theirs. From now on I will keep meticulous records of their calls. Also, during all this time, I have NOT gotten anything in writing from them. The burden of proof is on them.
These ARE illegal practices. I intend to find out what recourse I have against them, especially if they have blemished my credit report.
Oh, this is all over $94.00 which is what they tell me I owe them. Their people are bullies and cowards, and they are practiced in their lies and insults.
Deb
Columbia, Missouri
U.S.A.
This report was posted on Ripoff Report on 04/06/2009 07:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fbk-products/boynton-beach-florida-33424/fbk-products-fbk-still-harrassing-me-more-than-4-years-later-boynton-beach-florida-441352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
You May Be Able to File a Complaint With the Palm Beach County Division of Consumer Affairs
AUTHOR: PBC Consumer Affairs - (U.S.A.)
SUBMITTED: Friday, April 17, 2009
You May Be Able to File a Complaint With the Palm Beach County Division of Consumer Affairs
Division of Consumer Affairs
50 S. Military Trail Suite #201
West Palm Beach, FL 33415
(561) 712-6600 - Ask for Investigator Daniel Dodson
(561) 712-6610 Fax
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