FCNB Spiegel FCNB Spiegel ripoff charge late fee for paid off closed account rip-off scam dirt bags dirty SOB's Portland Oregon

I had a Spiegel account with my card through FCNB. I paid off my account one month in advance of my due payment, and the next month I get a charge a $35.00 late fee on a paid off account! Of course my payment was convienatly processed a day after the late fee was charged, NOw I can not get a hold of a real person as they have closed their call centers entirely! So what am I suppose to do, write them about it and get charged more late fee's while they process my letter like they did my month early payment?! If you know how I can speak to a real person let me know!

Laurie
gainesville, Florida
U.S.A.