Fifth Third Bank Hell on Earth Cincinnati, Ohio

We had a car loan with Fifth Third Bank.  The car was in my husband's name and he died.  I couldn't renew the vehicle registration without a Title, which means then the car could not be legally driven.  So I paid off the car loan.  That was four months ago.  Still no Title from Fifth Third Bank, and as of today they say it will be another MONTH before I get the Title!!!  So I have a fully paid off car that can't be driven.  They have refused many many times to even let me speak to a supervisor.  Today the customer service representative responded to my request that they pay for a car rental, since it is their fault I can't drive the vehicle, by suggesting that I carpool!!!  In other words, screw the customer, no matter how incompetent our service or how much damages we cause.