Fifth Third Bank Shocked, Frustrated, Exhausted customer/shareholder Columbus Ohio

Anyone know how to get this to a 53 Executive who cares about their company?


Dear David Call, I have been a 53 customer since 1992, and a Private Banking client since 1998. 53 has been my primary bank for aprox. 16 years. It has generally been a pleasant experience. In March of 2007 my identity was compromised, and a expensive fraud occurred. I am fairly comfortable that I was made whole after this horrible experience. Life went on and slowly my 53 life regained normalcy. Then my Private banker (who I had established a good business relationship and subsequently a strong friendship) was ask to retire . I was then assigned to his assistant . After that point I always felt a feeling of neglect to the point of being a burden on the 53 private banking sector. I was patient and assumed it was communication frustration resulting from new procedures. I had previously become comfortable with the protocol in which my activities were handled by my Private Banker. I am being expelled from the bank effective 1/30/2009. My current Private Banker has been unwilling to give me a contact email, name, or number of a/the customer relations executive at 53 bank. During my 16 year relationship with 53 I have always been a simple checking depositor earning aprox.1.3% interest with average balances in the 300K to 500K range. My questions/ comments to you: 1) Did deposits become so unimportant that I was not worthy of being assigned a new private banker after mine was retired . 2) Could my expulsion demand have also been motivated by the fraud I experienced. I leave the bank as demanded 1/30/09. As a shareholder ,My concern now is from an experienced customer perspective. Please, please contact me email jenex@me.com. I came upon this site , and thought you might be helpful. Before my transition, I have many unresolved issues; which my current 53 contact has made it nearly impossible to resolve. I can share numerous correspondence which will support my frustrated /exhaustion.
I thank you in advance

Cc landers
columbus, Ohio
U.S.A.