fifth third bank paula, manager of the fifth third bank who won't take the action in firing those who make mistake after mistake at her bank. martha and brandi who make the mistakes where in a place of business deali Martha, when given a payment to my CREDIT CARD ACCOUNT/ APPLIED TO OVERDRAFT. Brandi, asked her amount of FINAL CAR PAYMENT $100.00 then when PAID TOLD $366.00.(218.81 NORMALLY.) Courtney, GIVING INCO riverview, Michigan

  Hello, I am DISGUSTED with 5/3 Banks banking procedures!. It's been one MISTAKE after ANOTHER!. Paula, the Manager of this branch office REFUSES to take the ACTION NECESSARY to protect customers of FEES that they incure from her employees MISTAKES11. Martha, when given a CREDIT CARD PAYMENT at the Branch Office APPLIES this to the OVERDRAFT PROTECTION ACCOUNT INSTEAD!. Thus, making myself incure fees because it showed NO PAYMENT!. Brandi, MISINFORMING myself of the amount of my FINAL CAR LOAN PAYMENT over the PHONE of being just under $100.00, INSTEAD, when coming into the BRANCH to PAY IT was told rather Rudely it was going to be $366.48 and thats just how it is!!. I was angry with her because i was excited to be paying it off, only to pay half of this and I WAS DISGUSTED. Then when coming into the Branch to see Brandi about a PAYOFF of my OVERDRAFT PROTECTION ACCOUNT i was told $25.00, when I knew d**n WELL that I OWED close to $500.00. She got RUDE with me and then the Bank Manager stepped in to mediate and take over the transaction. I explained to her that this wasn't the FIRST TIME her Employees have made MISTAKES that Shouldn't HAPPEN in a place of Business dealing with $MONEY!. ALL she kept asking me was ,I suppose that I never made of Mistake before?. I replied in my line of work it's far TOO DANGEROUS to make a Mistake it could others their Lives!!. And, when dealing with large amounts of Money at a Bank this can't be TOLLERATED!, MIS-COMMUNICATION or not!. I suggested her to take the appriopate action,and that I heard Wendy's was Hiring and maybe they would be more suited for there. She then replied that were like a big Family here and that my FORMAL COMPLAINT to her was not going to be pursued!. Then, when calling Customer Service about missing a Credit Card Payment (My Fault) and speaking with Courtney about this matter,she told me that she would Credit the Late Charge back and making my regular payment of $35.00 it would bring me Current and I would be back to the $35.00 regular payment schedule. But, when coming into the branch to make the payment with Brandi she found it amusing that I was angry about being mis-informed and that if I need to PAY $152.00 to make it current!. When I got home and called the SUPERVISOR JEFF at the CORPORATE OFFICE (1-800-972-3030) it said that he would look into my phone call with COURTNEY to see if it was RECORDED to see if there was an ERROR in COMMUNICATION and that he would call me back in a few days.Which he did with an attitude problem and that only set me off and then I lost my temper with his lack of concern stating to me that he knew Courtney Personally and the Mistake surely couldn't have been hers1.