Complaint Review: Final Touch - Dallas Texas
WARNING: Please share with anyone in the Garland/Rowlett area to STAY FAR AWAY from this moving company FINAL TOUCH, owned by Jay Shine Jr. ....Unfortunately, I hired this company to move our belongings from our storage unit in Garland to another storage in Sunnyvale.
The owner Jay Shine Jr. proceeded to tell me that he was one of the victims of the Rowlett tornado and that he and his girlfriend lost everything in the tornado (this was a lie). Of course, I felt sorry for him and didn't think twice about hiring them for the move.
I was quoted $195 for the simple move for 2 hours, which included 3 million in insurance, the truck, the gas, the mileage, 2 men to load and unload the truck.
The move was set for 10am and they were given the pick up and drop off location. One mover showed up at 12:00. The truck with another mover ran out of gas a 1/4 of a mile from the pickup location. The truck didn't arrive until 12:55 and they didn't begin loading the truck until 1:00... 3 hrs after the scheduled time.
The truck was loaded in less than 40 minutes... at 1:40
After my belongings were loaded on the truck, Jay Shine had the driver quote me $580!!! His men had loaded the truck in 40 minutes and somehow the cost went from $195 to $580.... FOR WHAT???
Jay Shine tried to play the game of hanging up on me when I tried to discuss this insane cost...The cost was absolutely absurd!!!
***TEXT FROM JAY SHINE Jr.***
"I'm not going to keep calling you to argue either pay or we will hold your items the cops will tell you the same thing we have been doing this a long time."
Jay Shine also had the nerve to call my 81 yr old mother and told her he wanted $450 or he was keeping my belongings.... My sweet mother had to go to the hospital from the stress he caused her. She has now spent 3 days in the hospital!!!!
One on the young men helping with the move spoke up and said he wanted nothing else to do with the scam that Jay Shine has pulled on many other clients.
I conveinced the driver to drive the truck to the storage where my things were to be dropped off. They would not unload the truck until I paid them $450 in CASH... order given by Jay Shine Jr.
I called the Sunnyvale sheriff department and before they arrived the driver drove off with my things.
I then spoke with Jay and informed him he better have them return! He didn't believe that we had the sheriff waiting on him. He proceeded to tell me the driver would be retuning with the police.
30-40 minutes later the driver returned with the truck and a completely different attitude.
All three men working for Jay Shine Jr. took a stand for what was right. All three of the men informed the sheriff of the criminal activity and scam of extortion that Jay Shine Jr. has repeated on multiple occasions... The scam works the same each time... I have your belongings and I will not give them to you until you pay the extortion fee which is usually triple the amount agreed upon.
We are fortunate that the Sunnyvale Sheriffs department stayed around for hours. Even though their hands are somewhat tied at being able to arrest Jay Shine Jr. ( something he is fully aware of!)A criminal knows what he can and can't get arrested for... they walk a fine line!
***THE GOOD GUYS WIN***
The Sheriff gave the driver 2 tickets and the truck was unable to be driven off due to multiple unpaid tickets and a number of other violations.
Since the moving truck was parked behind the gates of the storage, this would be a storage fee of $40 a day!!! Thank you to the storage owner for helping me during this ordeal.
The brave young men doing the move took a stand for what was right, even though it cost them their jobs. One of the young men is 22 and had recently become homeless. Jay Shine preys on the vulnerable and uses innocent people that he can try and control. He was allowing the young man to sleep in the truck, now he has no where to live and he's out of a job...
If anyone can help this young man find a job and possibly a place to live, I will personally vouch for his hard work, character, and his unfortunate life circumstances.
PLEASE SHARE and let's put a stop to this .... Jay Shine at Final Touch is targeting victims of the Garland/ Rowlett tornado!!! WE CAN NOT LET HIM GET AWAY WITH THIS!!!
This report was posted on Ripoff Report on 01/11/2016 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/final-touch/dallas-texas/final-touch-jay-shine-jr-extortion-and-a-scam-dallas-texas-1279424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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