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Report: #97942

Complaint Review: First Extended Service Corporation - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Newton Falls Ohio
  • First Extended Service Corporation P.O. Box 130745 Dallas, Texas 75313-0745 Dallas, Texas U.S.A.

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I have a 2000 Chevy Venture, I have a New Vehicle Extended Service Agreement from the First Extended Service Corporation. Upon purchase of this vehicle, I bought and paid for this warranty which cost $1595.00. I have read the agreement, which says it covers the wiring harness which corroded and burnt in half, disableing the vehicle. This is the wiring harness inside the van, not outside, exposed to the weather.

Upon having the vehicle towed to the selling dealership, they contacted me and could not begin repairs because First Extended Service Corporation would not honor their said warranty, due to the fact that they do not cover corrosion.

Due to information regarding this service contract they are supossed to uphold anything covered by the original manufacturers warranty. This Company is claiming that corrosion is not covered, and in the original manufacturers warranty it is covered. No where in this contract is the word "corrosion" mentioned. However, in the contract it states that if the wiring harness is damaged in any way it will be covered and repaired.

I could understand this not being covered if this was outside of the vehicle, but this is inside the vehicle, which runs all electrical components of the vehicle. It was not neglect on my part that this has happened, but it is neglect on their part for not honoring their contract. I will be seeking legal representation, in this matter.

Lynda
Newton Falls, Ohio
U.S.A.

This report was posted on Ripoff Report on 07/07/2004 11:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/first-extended-service-corporation/dallas-texas-75313-0745/first-extended-service-corporation-refusal-to-honor-extended-service-agreement-rip-off-d-97942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

First ExtendedService Corporation Honors Extended Service Agreement after dealership sees RipOffRevenge.com, Many Thanks RipOffReport.com

AUTHOR: Lynda - (U.S.A.)

POSTED: Thursday, July 08, 2004
After getting ahold of the manufacturer and the dealership involved, they were willing to work with me on getting this problem taken care of.



The first extended service corporation refused to pay the claim and denied service four times, even after letting them know I would get an attorney involved.



Interestingly enough, I had made copies of the many complaints of this company from this website and took them to the sales manager at the dealership, he was very upset because he had been selling this contract to alot of his customers and did not wish to be involved with a company that would not honor and that would not uphold their warranty/contract.



After the sales manager had gotten ahold of first extended, and told them what he had seen on this web site, they decided they would pay the claim with the agreed deductible!



Many Thanks RifOffReport.com and to the Dealership, for standing by the product that they sold!
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