FLAT RATE MOVERS FLAT RATE MOVERS AVOID IF YOU HAVE ANY COMPLICATION IN YOUR MOVE! New York NY

Paid a premium price for "guy with a truck" experience.  Problems at each step and unbelievably poor customer service/communication.  Moved from NYC to Chicago and initial quotes didn't make sense, so contacted head of the department to straighten out.  Such a hassle, but we thought we were ok.

 Then, 2 days before our move, we get an email, NOT even a phone call, that because of federal rules for trucker breaks, move needed to be pushed out by 2 days.  NOT acceptable, considering everything we had lined up in Chicago to happen post move.  And I checked, federal rules didn't change overnight.

 Took us  1/2 day of furious calling to get anyone on the phone.  Finally they agreed to keep the date.  But then we had to deal with lost furniture.  They had a lot of our stuff in storage, so we personally went to the facility to decide what to junk.

 We physically saw everything in our unit that was supposed to go to Chicago.  But bad surprise, they brought an Ikea TV stand (which was supposed to be junked) vs. our antique dresser that is irreplaceable.  Also, instead of having 6 guys who moved us out in NYC, we only had 3 guys to move into our new place (which didn't have a service elevator).

 We ended up rushing around ourselves to get stuff off the truck at the end of the day.  Despite that, the drivers took back a box that had one of our dining room chairs on it--and drove off.  I was assured numerous times by Management that the antique dresser and dining room chair would be returned.

 3 weeks of having to constantly follow up, I get an email to make a claim.  Again, not even a call to take responsibility or even apologize.  And the money I got back was a joke compared to the value of the objects.  Again, if you have any complication in your move, STAY AWAY from Flat Rate.