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Report: #1378992

Complaint Review: Frank Anthony Swimwear - Internet

  • Submitted:
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  • Reported By: mussinata — Pavia Other Italy
  • Author Confirmed What's this?
    • Why?
  • Frank Anthony Swimwear Internet USA

Frank Anthony Swimwear Franco Shaw Fraud - Online purchase Internet

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Order #1265 - 2 swimming trunks - €75,00

PO placed and confirmed on Aug 18, 2016. Never delivered. After 3 emails, Customer Service wrote me on Nov 1, 2016:

"Hello Mr. Mussini,I am terribly sorry that it took so long for us to get into contact with you. At the moment our internal system is down but it will be operating normally by the end of the day today. I will personally look into your order and determine what happened to make it not arrive despite the time it has been since you've placed the order.

I promise to you I will make you a happy customer in any way possible. I will contact you immediately when our systems resume.

Kindest regards,

Bianca M. 
Sales Rep, Frank Anthony"
 
I wrote 4 further emails that had no response.
 
Outrageous.
 
 

This report was posted on Ripoff Report on 06/14/2017 02:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frank-anthony-swimwear/internet/frank-anthony-swimwear-franco-shaw-fraud-online-purchase-internet-1378992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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