Frank Anthony Swimwear Prcessed my payment on 11/4/16. No product or refund after repeated inquiries. toronto British Columbia

I ordered two men's swimsuits on 11/4/16. My payment of $80 was processed immediately. On 11/13, I emailed customer service asking for shipping status, and heard nothing back.

On 11/20, I received an automated email stating my order was on the way, but upon clicking the tracking information, there is nothing about the order.

Today, on 12/18/16, I again emailed and messaged every available method I had, from replying to my payment emails to clicking through on their website to their "customer service", and again, nothing. Not a single reply from anyone related to that company.

My last message stated that the next contact they have will be a certified letter from my attorney demanding payment or my items. I hope it doesn't come to that.