Freedom Pop Charged for free serviceson the Internet

FreedomPop gives away a tremendous amount of free data to its users every day, and offers a great assortment of data plans at prices far more competitive than other data providers - all in our efforts to shake up the entire mobile data industry. This is not an easy thing to do, though, and FreedomPop needs to protect itself in order to allow us to keep providing data like we do. If users go over the data plan limit, they are shifted onto our pay-as-you-go plan in order to ensure that their connection is not interrupted and that the data is covered. Instead of charging by the MB, which would amount to multiple charges in pennies, we automatically top-up an account $10.00 credit and the data used is pulled from that.

Please note that we do not charge for time, but that the charges represent data used. In order to make reporting easy to see for users, we report and batch data usage in 15 minute intervals. Streaming high-definition movies, syncing large files, or playing video games online could possibly cause an extreme amount of data usage, as you reported.

We have been trying to reach out to you through email and telephone this past week to help resolve this issue for you. When you get a chance, Lewis, please respond to our voicemails so that we can help you out. Were more than happy to reach a resolution and have some good news to share with you!