Freedom Pop Bait and Switch, Fraud - Refusal to return Security Deposit on Device Los Angeles California

FreedomPop
11301 W Olympic Blvd #112 Los Angeles CA 90064­1652

Complaint Description:

I signed up with Freedom pop in October 2012 when they first debuted.  The terms and conditions at the time, promised to refund a security deposit of $99 once the Wimax device was returned in good working condition.  Since that time, I have used FreedomPop only occasionally.  I recently moved to an area without FreedomPop coverage, and upon calling to get an RMA to return my device, was informed that they would not refund the deposit.  I spoke with two agents that stated that they had changed their terms and conditions, which resulted in me no longer being eligible for a refund.  This is preposterous, as I received no notification of this change in their terms and conditions.  Complete bait and switch, what a scam.  I was only able to talk to agents in their Phillipines call center, and after asking to be transferred to a manager again, they acted like they couldnt hear me and ended the call.  What a Shady company.  

Your Desired Resolution:

$99 security deposit returned for device in working order.