Complaint Review: Frontier Communications - Myrtle Beach SC
Frontier Communications Sent my bill to a Collection Agency after repeated calls to resolve my billing issue. Service from them didn't work in my house and had it remoed after 2 days. All equipment and account closed but bills continue to come..I've attempted to speak with everyone at Frontier Communications from Customer Service / Billing / Collections / supervisors and no one wants to help. Takes forever to actually speak with a Human Being. Myrtle Beach SC
4/27/18 - Spoke with Agent to set up my account and transfer my home phone line from Spectrum to Frontier, which was done on 4/30/18... Service Technician and install was scheduled for Friday, 4/25/18 - Service tech, Mr. Scott Davis, came to house to install wireless system for internet and cable TV...It took him over 6 hours because of the corners the wireless signal had to travel and he couldn't ever get it to work properly.
He left and returned on Monday, May 30, 2018 and removed all equipment and informed Frontier Communications of same and customer wasn't happy with service and to cancel account. After receiving 1st bill the end of May, I proceeded to speak with every supervisor possible to cancel bill due to lack of service.
After 5 months of calling, received a Credit Collection agency invoice that if I didn't pay it, they would forward to credit bureaus. In speaking with agent, I finally found out that the telephone service was indeed turned on on 4/30/18, but again the tech didn't show up until 5/25/18.. I agreed to pay a portion of my $158.04 bill for that phone service, but they won't hear of it, because they have actually already turned it over to a collection agency...I was told by numerous agents, that it was forwarded to collection agency because it was over $100.
Based on that, again, I agreed to pay the phone portion of that bill of $58.04 and it would then be under $100 and they could waive the balance, but was continued to be told that I had to speak with Collections and all collections would tell me was that I had to deal with the Collection Agency and pay them. They are only interested in getting the entire amount which I believe is wrong..
It wasn't until the middle of October that I found out that phone had been turned on 4/30/18...Had I known that previously, I would have made the same offer to resolve...I've read many of the previous reports about Frontier and many, many consumers have faced the same or similar situation with not being able to resolve issues with them in regard to answering phone calls, speaking with a supervisor, no customer service, no help. Totally useless company to do business with. Stay away from them.
This report was posted on Ripoff Report on 10/24/2018 05:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frontier-communications/myrtle-beach-sc-29577/frontier-communications-sent-my-bill-to-a-collection-agency-after-repeated-calls-to-resol-1465458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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