Complaint Review: Frontier Communications - Nationwide
Frontier Communications Charged me for a servive that I never received due to thier faulty equipment
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After several calls concerning this matter and assured it will be taken care of, today I received a threatening notice from a collection agency. trying to collect $91.75 for a service I never received. My problem is on Oct. 1st a technician attempted to install phone and internet that I waited on since Sept.20th. After 4 days of it not working I cancelled the service and went with a company that provided both the same day.
I never had a working service from Frontier. On Oct. 5th I called to cancel and was told a return label would be sen to return the equipment and giving an confirmation # 45043939 I thought it was over with, I was wrong. The next month I received a bill for $79.57 and called customer service again and was assured it would be corrected. At that time I also went to the local Frontier office in Georgetown to turn the equipment in, (seeing I never received a return label) and was told that I'm not in the system and they can't take the equipment to throw it out since it was outdated equipment (probably the original problem) I left it there anyway. So the next month I received a bill for $91.75 and called again and was told it would be cleared up and to ignore if another bill comes because it takes a month or so for the process. Then today this threatening letter, I have impeccable credit and don't take kindly to threats to harm it, Please assist with this matter I will not pay for service I never received. And the outcome of this notification will determine the next move I make to correct this wrong. Thanks for your help. Sincerely........
This is a letter I sent to the Presidents office, a week later I had a repersentitive from to company call and told me they had the right to charge me for a month even if on paper I had it for 3 days..even though it never worked!! This is the sorriest company and customer service I have ever seen!!!
This report was posted on Ripoff Report on 12/26/2018 03:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/frontier-communications/nationwide/frontier-communications-charged-me-for-a-servive-that-i-never-received-due-to-thier-fault-1470250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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