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Report: #870702

Complaint Review: Fry's Electronics - Sacramento California

  • Submitted:
  • Updated:
  • Reported By: Piper — North Highlands California United States of America
  • Author Confirmed What's this?
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  • Fry's Electronics 4100 Northgate Blvd. Sacramento, California United States of America

Fry's Electronics bad repairs, in the shop for 163 days, paid 1249.99 for my system and they offered me $849.99 Sacramento, California

*Consumer Comment: The key.

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Please can you help me? Here is my story.
I purchased a computer and an extened warrenty on April 15, 2011, at Fry's Electonics in Sacramento, Store 14.

Total Price $1629.35
Oct 8, 2011 computer went out. I took it to Fry's for service.
Dec 23, 2011 Frys called and said the pc was fixed and ready for pick up. I picked it up went home, plugged it in and would not turn on.
Dec 23, 2011 - Returned back to Fry's.
Jan 28, 2011 - Picked up computer
March 2, 2012 - Computer out again and back at Fry's. As of April 19, 2012 they still have my system. Total days that Fry's had has my computer is 163
days.

After contacting the States Attorney General, Better Business Bureau, our local Channel 13 news, Fry's did offer me a computer for $849.99. My old system had blue-ray and they finally said that the will give me a blue-ray player on the side and I can take it home and install it myself or have one
of their tech's install it.

I'm now seeking a full-cash refund and not a system that I paid 1249.99 for and they offered me $849.99.
Any ideas?

This report was posted on Ripoff Report on 04/19/2012 05:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frys-electronics/sacramento-california-95660/frys-electronics-bad-repairs-in-the-shop-for-163-days-paid-124999-for-my-system-and-t-870702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

The key.

AUTHOR: Flynrider - (USA)

POSTED: Thursday, April 19, 2012

"  I purchased a computer and an extened warrenty on April 15, 2011 "

   I'm assuming that everything that has gone on so far has been under this extended warranty from Fry's (i.e. doesn't sound like you were dealing with the mfgr.).    If that's the case, the key to exactly what you are owed is in the warranty itself.   It should spell out exactly what they will do if the computer cannot be fixed.    I doubt that it has a provision for a full cash refund, but I haven't read it, so I could be wrong.  

  Good luck.

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