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Report: #611140

Complaint Review: Gamemine.com - Pompano Beach Florida

  • Submitted:
  • Updated:
  • Reported By: lewdog80MAD — Denver Colorado United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Gamemine.com 2724 West Atlantic Boulevard Pompano Beach, Florida United States of America

Gamemine.com Gamemine Direct LLC, Game Mine, Gamemine RIP OFF - Charged extra money from damaged games - Pompano Beach, Florida

*UPDATE Employee: Complaint resolved!

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GameMine.com rents video games online. The service was okay to start, I received the games I wanted, but the more desirable games were sometimes unavailable. I realized this would happen, this is not my issue.

My issue is that over my month of membership I received two games that were scratched and unplayable. The first one I received, I played it for 5 minutes until it crashed, ejected the game, saw that it was scratched, and I marked as unplayable and returned it.

After a few games received, I then received Red Dead Revolver. This one I looked at right after opening and I saw that it was severely scratched. I tried it anyway, and this one barely loaded, it just got to the menu screen and paused. So I again, marked it as unplayable.

Then today (6/7/2010) I received a message that Game Mine.com decided that it was my fault, and charged me $60 for it! They claimed that it was a new copy, it wasn't USPS fault and I scratched it and tried to buff it out. I received this game damaged! I don't even own a buffing machine or would even know how to attempt to buff something out.

I'm being charged for ridiculous reasons! This company should be avoided at all costs! I will be doing a charge back on my credit card and will hopefully get my money back. If not, please help me!!!!!

This report was posted on Ripoff Report on 06/07/2010 10:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gameminecom/pompano-beach-florida-33069-5711/gameminecom-gamemine-direct-llc-game-mine-gamemine-rip-off-charged-extra-money-from-d-611140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Complaint resolved!

AUTHOR: Brent-at-Gamemine - (United States of America)

POSTED: Friday, November 19, 2010
This
is a very disappointing review that GameMine has encountered not only
here but in many areas of review on the internet and many online
communities. This customer was refunded his money after an
investigation on the account. Since this time there have been
evaluations internally and there are now safeguards in place to prevent
similar situations from arising. GameMine wants to raise the bar on
customer expectations and wants to work together to solve any issue that
may arise with service. 
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