Report: #1439185

Complaint Review: Gearhead Engines - Grand Prairie Texas

  • Submitted:
  • Updated:
  • Reported By: Fred — Freeport New York United States
  • Gearhead Engines 1102 W North Carrier Pkwy Grand Prairie, Texas United States

Gearhead Engines ATK VEGE Gearhead engines poorly built using old parts Grand Prairie Texas

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Poorly rebuilt motor has loud ticking. I bought a rebuilt motor from Gearhead two years back and paid extra for a no fault warranty. After a year the motor started making loud ticking from driver side valve cover. Gearhead's warranty dept told me to have my mechanic diagnose it, then I should pay out of pocket to repair and get reimbursed for some of it after sending the used parts to Gearhead for inspection. My mechanic tells me this could end up costing $700 or more depending on the condition of the cam as well as the lifters. Gearhead has told me its common practice of theirs to polish and reuse old cams in their rebuilds. That came as a shocker to me since a rebuilt engine should be completely rebuilt. If they reused the old cam then what else did they see fit to reuse as well?

My mechanic, my local machine shop machinist as well as the Mustang forums I belong too have all said this is a very bad practice. The mystery of how bad this can be until I commit to pay my own mechanic out of my own pocket just to start pulling my motor apart is bad enough. But Gearhead refused to deal direct with my mechanic and pay him the labor cost after he diagnoses whats wrong. They want an invoice paid by me and the old parts back for "inspection" Look through all the complaints in this forum and one of their common themes is that Gearhead also known as ATK VEGE commonly denies claims once parts are shipped to them. I want Gearhead to pay my mechanic directly. I cannot lay out that much money and wait who knows how long to get some of it back.

This motor was slapped together using old parts and new seals. Dont bother with them. Go to a local guy you can see your motor being rebuilt.

This report was posted on Ripoff Report on 04/18/2018 09:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gearhead-engines/grand-prairie-texas-75050-1115/gearhead-engines-atk-vege-gearhead-engines-poorly-built-using-old-parts-grand-prairie-tex-1439185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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